Refund and Returns Policy

1. Return Eligibility

AS Jewellers accepts return requests for jewellery that is defective, damaged or different from the product agreed upon at the time of order confirmation.

Returns are not ordinarily accepted for a change of mind, personal preference or a change in jewellery design after the order has been completed.

Please contact our team promptly after discovering an issue with your jewellery.

2. Damaged, Defective or Incorrect Jewellery

If you receive jewellery that is damaged, defective or different from the agreed order, please contact us with the relevant purchase details.

Information Required

• Your name and contact number.
• Invoice or order confirmation details, where available.
• A description of the issue.
• Clear photographs of the jewellery, where possible.

We will review your request and may inspect the jewellery to understand the issue.

Depending on the circumstances, the agreed order conditions and applicable law, an appropriate resolution may include repair, replacement or refund.

3. Custom-Made Jewellery Returns

Custom-made jewellery is manufactured according to the customer's approved design, specifications and requirements.

Custom jewellery is not ordinarily eligible for return due to a change of mind or personal preference.

Customers are requested to carefully review and approve jewellery designs, measurements, metal purity and other relevant specifications before manufacturing begins.

Nothing in this section limits any rights or remedies available under applicable consumer protection law.

4. Order Cancellation

Customers may request cancellation of an order before jewellery manufacturing has started.

If you wish to cancel an order, please contact AS Jewellers as soon as possible.

Once manufacturing has started, cancellation is not ordinarily available under this policy.

Any payment already made for an accepted cancellation will be reviewed and refunded as applicable to the order and relevant law.

Statutory rights and remedies remain unaffected.

5. Refund Policy

Refund requests are reviewed individually according to the circumstances of each case.

The applicable refund amount, processing method and timeline will be communicated after the request has been reviewed.

Where a refund is due under applicable law, it will be handled in accordance with those requirements.

6. How to Request a Return or Refund

If you need assistance with a defective, damaged or incorrect item, please follow these steps:

1. Contact AS Jewellers through WhatsApp, telephone or email.
2. Share your order or invoice details, where available.
3. Explain the issue and provide supporting photographs if possible.
4. Our team will review the request and communicate the next steps.

Please contact us before sending jewellery back or arranging return shipping.

7. Return Arrangements

Customers should contact AS Jewellers before arranging a return.

Depending on the original purchase arrangement, we will explain whether the jewellery should be brought to our Kota store or returned through an agreed delivery method.

Any applicable shipping arrangements and charges will be discussed according to the circumstances and applicable law.

8. Consumer Rights

This policy does not exclude, restrict or override any rights or remedies available to customers under applicable Indian consumer protection laws.

If any provision of this policy conflicts with applicable law, the relevant legal requirement will prevail.

9. Changes to This Policy

AS Jewellers may update this Refund and Returns Policy when business practices or applicable requirements change.

Updated terms will be published on this page with a revised date.

Applicable rights and agreed conditions for existing orders will be respected.